Frequently Asked Questions

Of course – please contact us with detailed information and we’ll get you a quote as soon as possible.

Recommended: PDF, Adobe Creative Cloud (AI, EPS, PSD, IDML, INDD,  etc.)

Images (TIFF, JPG, PNG, etc.) at 300 DPI. *Not Recommended: Microsoft Office (DOC, DOCX, PAGES, PUB, etc.) *Usage of these files may incur additional fees.

If your artwork bleeds, please be sure to include 1/8″ bleed area on all sides and crop marks. The safe area for text is 1/8″ inside the final cut size for business cards and 1/4″ for anything larger. Text outside of this area risks getting cut off.

Please be sure to convert all text to outlines or curves to ensure there are no font issues.

Files should be submitted in either CMYK, RGB or Spot Color. RGB files may result in a color shift (typically duller colors, although sometimes a complete shift in tones) and are not recommended.

Supplied images should be at a high resolution of 300dpi (or more), and optimally at the size they will be printed. Low resolution images may result in “blurry” prints.

On a Mac:Open your image in PreviewOn your Header Toolbar click “Tools” then “Show Inspector”In the new window that appears you should see “Image DPI”On a PC:Open your image in PaintOn your Header Toolbar click “File” then “Properties”In the new window that appears you should see “Resolution”

You can follow the steps below for most versions of The Office Suite: Open the file you need to export On your Header Toolbar click “File” then “Save As” In the new window that appears, beside “File Format” select “PDF” and then click “Save”

NO – they are often under copyright law and are low resolution.

Absolutely! Please come visit us so we can get more information and learn about your project. All design work is charged our standard design/layout fee.

Yes, but please be aware that any specific color matching may result in additional fees. Scans larger than 11″x17″ may be subject to additional fees.

Standard print jobs requiring quick turnaround can be produced within 1-2 business days, sometimes sooner. Please contact us for details.

Yes! We are happy to supply proofs via email or hardcopy. When making a change we will always email you a proof for approval before proceeding to print.

Yes! One of the major benefits of being able to communicate with our customers directly is that we can catch problems before your products are printed. If you can supply us with the files, we can work with you to achieve the desired outcome you want.

Cash, check, or credit card (Discover, Mastercard, American Express, and Visa).

Due to the many specific costs associated with detailed orders (cutting, folding, collating, etc.), each price is specific to each order’s exact needs. We’ll be happy to supply you with a quote, please just allow some time for calculation!

We are happy to have you pay upon pickup in most cases, or for businesses we offer to mail/email you an invoice. We also accept a deposit upon consultation. Some orders may require up to a 50% deposit up front.

If the artwork you submit isn’t ready for print we will notify you and detail the necessary alterations that need to be made. If your second artwork submission still isn’t ready for print we can make the necessary changes based on our hourly design fee ($10 minimum). A typical charge for this is about $25.